Refund policy
We want you to be completely satisfied with your purchase from Rumah Apparel. If you’re not, here’s how we can help:
1. Returns Eligibility
1.1 Returns are accepted within 7 days of delivery. Please contact us at contact@rumahllc.com 1.2 Items must be unworn, unwashed, and in their original packaging with tags attached.
Include in the email:
Your order number;
Photos, where relevant, of the issues.
2. Non-Returnable Items
Include in the email:
Your order number;
Photos, where relevant, of the issues.
2. Non-Returnable Items
2.1 Sale items, gift cards, and customized products are not eligible for return.
3. Return Process
3. Return Process
3.2 Once approved, ship the item back to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
4.1 Refunds are processed within 7-10 business days of receiving the returned item.
4.2 Refunds will be issued to the original payment method. Shipping costs are non-refundable.
5. Exchanges
5.1 Exchanges are subject to stock availability. Please contact us for assistance.
If you have any questions about these policies, feel free to reach out to us at contact@rumahllc.com
4. Refunds
4.1 Refunds are processed within 7-10 business days of receiving the returned item.
4.2 Refunds will be issued to the original payment method. Shipping costs are non-refundable.
5. Exchanges
5.1 Exchanges are subject to stock availability. Please contact us for assistance.
If you have any questions about these policies, feel free to reach out to us at contact@rumahllc.com