Shipping policy

Rumah Apparel — Shipping Policy

Order Processing

We carefully prepare each order to ensure quality from the moment it leaves our hands.

  • Orders are processed within 1–3 business days.
  • Processing times may extend slightly during new releases, restocks, or holidays.
  • You’ll receive a confirmation email once your order is placed, followed by a tracking number when it ships.

Shipping Rates & Delivery Times

We offer reliable, trackable shipping options for all orders.

United States

  • Standard Shipping (3–7 business days) — Calculated at checkout
  • Expedited Shipping (2–3 business days) — Calculated at checkout

Delivery times begin once the carrier receives the package.

International Shipping

  • Available to select countries
  • Rates and delivery times are calculated at checkout
  • Customers are responsible for any customs duties, taxes, or import fees

Free Shipping

We occasionally offer free shipping promotions. When active, they will be clearly displayed on our website or announced through email and social channels.

Order Tracking

Once your order ships, you’ll receive a tracking link so you can follow your package every step of the way. Please allow up to 24 hours for tracking updates to appear.

Address Accuracy

Please double‑check your shipping address at checkout.
Rumah Apparel is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Stolen Packages

If your package is marked as delivered but you cannot locate it:

  1. Check with neighbors or your building management
  2. Confirm the address on your order
  3. Contact the carrier for additional details

If you still need help, reach out to us at support@rumahapparel.com, and we’ll do our best to assist.

Pre‑Orders & Restocks

If your order contains a pre‑order item, the entire order will ship together once all items are available. Estimated ship dates will be listed on the product page.

Sustainability Commitment

We ship using minimal, recyclable packaging whenever possible. Our goal is to reduce waste while ensuring your items arrive safely and in perfect condition.